IT Support Services

Concorde are your IT partner.

We are totally focused on making sure you get a clear return on investment.  We believe that our support services and hardware supplier relationships are second to none. 

1. Our numerous support options are suited to all requirements and budgets
2. Our support is ongoing long after your purchase, and we fix any problems you have quickly
3. We remain accountable for the entire length of our agreement

Let Us Support The People Who Run Your Business 

Concorde aren’t just about supporting hardware and software – we also support you – the people who spend every day running the business. 

Whether you’re in charge of running your network, or lack the in-house resources in your IT department, our range of support packages are adaptable to your needs. See our range of options below, but if you can’t see exactly what you’re after then please give us a call and we can create you a bespoke arrangement. 

Environment Support

The Concorde Professional Services Agreement provides the most straightforward support level.  Together we make a joint estimate of the time you think you’ll require from us over a twelve month period.  We fully assess your equipment and setup so that we can make an accurate estimate of what we think you’ll need.  You can use the time allocated for support services in 15 minute blocks over the course of the year.  

• network troubleshooting
• new project planning
• implementation 
• end-user support

We will usually provide first line support over the phone.  If the issue remains unresolved then we’ll dispatch an engineer. 

Remote Support

In addition to standard telephone support, Concorde runs a private customer support network.  Using a standard internet connection, you can remotely benefit from our engineers’ hands-on expertise.  Our suite of remote software enables engineers to diagnose and resolve a whole range of support issues without having to come on-site.  This keeps costs low, and means that our experts can interface directly with your systems issues rather than over the phone.  This service is available for servers or desktops, and can be provided as part of the Professional Services Agreement, or simply attached to a fixed price support agreement. 

Fixed Price Telephone Support

If you want telephone support and predictable costs then take advantage of our fixed price support agreement.  Priced on a monthly fee-per-seat (including servers), and payable quarterly in advance, this is particularly suited to environments where call volume is likely to be high, or where only server support is needed. 

Telephone Plus

If you’d like a bit more backup than the fixed price telephone agreement, then Telephone Plus could be for you.  It adds a pre-set maximum number of visits (measured in half days) to your organisation over a twelve month period. 

As you’ll see, we have support options that cover all ranges of service and budget.  But while we’ve developed these flexible solutions to give our clients the support coverage they need, we are always happy to build a bespoke solution for you based on your exact requirements.  

Call your Concorde Advisor today on 0333 240 8166.